Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand
Puneet Mehta, a former high-level Wall Street engineer and data scientist, said the rapid expansion of AI enterprise software will increase demand for stablecoins and blockchain.
What to know:
- Netomi CEO Puneet Mehta predicts the customer experience market will expand from about $500 billion today to $5 trillion by 2030 as AI moves deeper into sales, conversion and upselling.
- Mehta argues that AI and crypto are complementary, saying autonomous AI agents will need 24/7 blockchain-based payment rails and stablecoins rather than traditional banking systems to handle real-time transactions.
- Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed as complementary trends rather than competing sectors.
“Customer experience today is structured as a silo,” Mehta said. “That layer of technology and people does not fully talk to every system and every process autonomously in the company. Once that starts to happen, it unlocks a much bigger category.”
Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed as complementary trends rather than competing sectors.
“The idea that AI is simply sucking capital away from crypto is a fundamental misunderstanding of where technology is heading,” said Mehta, who previously worked as an engineer and data scientist at IBM and later held similar roles at JPMorgan, Citi and Merrill Lynch. “We are not in a zero-sum battle for venture dollars.”
