European banks are at risk of losing customers to rivals with better crypto tools
A new study found that while European investors find crypto complex, they are increasingly willing to switch banks to find a trusted partner that offers secure and regulated digital asset services.
European banks are at risk of losing customers to rivals with better crypto tools
A new study found that while European investors find crypto complex, they are increasingly willing to switch banks to find a trusted partner that offers secure and regulated digital asset services.
A Boerse Stuttgart Digital survey found that more than a third of surveyed investors in Germany, Italy, Spain and France say they would consider switching banks for better crypto investment services, with interest highest in Spain.
About a quarter of respondents already own digital assets, yet majorities still feel poorly informed, view crypto as too complex and see it as insufficiently regulated and risky.
Traditional banks retain a trust advantage over specialized platforms for crypto services, and many investors say clearer E.U. rules such as the MiCA framework increase their confidence in digital assets.
That figure rises to 40% in Spain, the highest among the countries surveyed, followed by Italy at 35%, France at 33% and Germany at 29%.
At the same time, crypto ownership continues to expand. Around 25% of respondents said they have already invested in digital assets, with Spain again leading at nearly 28%. Germany followed at 25%, while Italy and France trailed slightly.
Despite crypto’s origins outside traditional finance, the study suggests banks remain central to its next phase. Investors were more than twice as likely to trust their primary bank for crypto services than specialized platforms.
This trust advantage comes as many investors still struggle to understand the asset class. More than 60% said they feel poorly informed about crypto, while 69% described it as too complex.
Concerns around regulation also persist, with 76% viewing crypto as insufficiently regulated and therefore risky.
The findings point to a potential opening for banks. Nearly one in five respondents expect their bank to offer crypto access within the next three years, suggesting that digital assets are moving from a niche offering to a standard feature in retail finance.
Access to crypto in Europe has expanded in recent years, though it remains uneven. While some banks and fintech firms now offer trading or custody services, many large institutions have taken a cautious approach, often limiting exposure to select products or pilot programs. As a result, investors frequently rely on a mix of traditional banks and specialized platforms to manage their holdings.
Regulation is beginning to shape that landscape. The European Union’s Markets in Crypto-Assets (MiCA) framework, which is being phased in across member states, sets common rules for crypto service providers, including licensing, consumer protection and operational standards. The aim is to create a more consistent market across the region and reduce risks tied to unregulated activity.
Clearer regulation may play a role in that shift. Nearly half of respondents said European Union rules, such as the MiCA, increase their trust in digital assets, indicating that further regulatory clarity could help bring more investors into the market.
AI Disclaimer: Parts of this article were generated with the assistance from AI tools and reviewed by our editorial team to ensure accuracy and adherence to our standards. For more information, see CoinDesk’s full AI Policy.
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